GOT QUESTIONS? WE’VE GOT ANSWERS

Whether you’re here to learn more about Betty & Margie, NDIS funding, or how to get your hands on ByStorm, we’ve got you covered.

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What is ByStorm, and how does it work?

ByStorm creates adaptive beauty tools that attach to your favourite makeup products, making them easier to hold, control, and apply.No need to switch brands—our tools work with what you already love. Effortless beauty, no compromises.

What makeup products do Betty & Margie work with?

Betty & Margie are designed to fit round, cylindrical makeup products, including:

✔ Mascara
✔ Concealer
✔ Lip gloss & lipstick
✔ Brow products
✔ Nail polish bottles

If your product has a round tube or handle, there's a good chance Betty & Margie will fit!

Will ByStorm tools fit all beauty products?

Our tools are designed to fit most round beauty products where extra grip and control are needed.

✔ Flexible silicone adjusts to different sizes.
✔ Star-shaped design expands and contracts for a secure fit.

If you’re unsure about a specific product, check our compatibility guide or reach out!

Do I need to have a disability to use ByStorm products?

Not at all. Anyone who wants better grip, precision, and ease-of-use can benefit!

How do I clean Betty & Margie?

Our tools are made from medical-grade silicone and can be cleaned with warm water, mild soap, or a makeup wipe!

Are ByStorm products reusable?

Yes! Betty & Margie are built to last—use them again and again with different beauty products.

How fast is shipping?

We ship within [X] business days. Shipping times depend on your location, but you’ll get a tracking link as soon as your order is on its way.

Do you ship internationally?

Yes! We’re making accessible beauty global.

What if my order is lost or damaged?

No worries! Contact Us and we’ll make it right—fast.

Can I modify or cancel my order after placing it?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Email us ASAP!

What’s your return policy?

Not in love with your order? You have 30 days to return it, as long as it’s unused and in its original packaging.

Can I exchange my order for a different product?

Absolutely. If you need a different size or product, just reach out and we’ll swap it.

What makes ByStorm products accessible?

We co-designed every product with real people with disabilities to ensure:

  • Ergonomic grips for comfort and control.
  • Braille & QR codes for accessible product information.
  • Atkinson Hyperlegible fonts for easy-to-read text.
  • Custom packaging that’s frustration-free and easy to open.

Do ByStorm products have braille?

Yes! Our packaging includes Australian Grade 2 braille labels and QR codes that link to audio product descriptions.

What if I have an accessibility request?

We’re always learning! If there’s something we can improve, tell us! Your feedback shapes what we create next.

Is ByStorm NDIS registerd?

Yes! ByStorm is NDIS registered, which means our products can be purchased using your NDIS funding. Our products are considered low cost low risk assistive technology.

How do I buy ByStorm products using NDIS funding?

Here’s how it works based on your plan type:

✔ Self-Managed: Buy your products as usual, then submit your receipt to the NDIS for reimbursement.

 ✔ Plan-Managed: Select NDIS Managed at checkout, choose your funding type, and we’ll send an invoice directly to your Plan Manager. If you provide your contact email we will keep you updated with its progress.

✔ NDIA (Agency) Managed: Because ByStorm is NDIS registered, we can process your order and claim payment directly from the NDIA. Just select NDIS Managed at checkout.

Not sure how to claim? Contact Us — we’re happy to help!

What NDIS line item covers ByStorm products?

ByStorm falls under Low-Cost Assistive Technology and is typically claimed under:

📝 01_038_0106_1_1 (Consumables – Low Cost AT)

Why does the NDIS Fund ByStorm Products?

The NDIS doesn’t cover standard makeup, but ByStorm products aren’t makeup—they’re assistive technology.

Our tools are specifically designed to increase independence by making makeup application easier, more accessible, and less reliant on support workers.

For people with dexterity challenges, tremors, or limited hand function, traditional beauty packaging can be difficult to grip and use. ByStorm’s adaptive grip aids provide better stability, control, and ease of use, allowing users to apply makeup on their own.

Because of this, ByStorm products can be funded under Low-Cost Assistive Technology (Consumables budget) through the NDIS.

Can I buy ByStorm products as a gift?

Yes! Our products make an amazing gift — especially for anyone who loves beauty but struggles with traditional packaging.

How can I stay updated on new launches and exclusive offers?

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